4th Floor, BMK House

+256 312 393 900
info[at]sombha.com

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EAT

Frequently Asked Questions

Please read our FAQ before sending us a message.


What are the delivery charges for orders from the Online Shop?

Depending on how far you are, delivery charges range from UGX 5,000 to UGX 20,000.

Which payment methods are accepted in the Online Shop?

We accept Mobile money, and cash on delivery.

How long will delivery take?

Delivery is usually made the same day, unless it is indicated that there isn’t stock..

How secure is shopping in the Online Shop? Is my data protected?

We have strict security guidelines to protect customer data.

What exactly happens after ordering?

After ordering, we immediately start processing your order and scheduling for delivery.

Do I receive an invoice for my order?

Yes, we provide invoices for every order.

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